Thank you for shopping at FIMOEZ. We aim to provide the best products and services to our customers. However, if you are not fully satisfied with your purchase, we are here to assist with the return and refund process under the following conditions:
Eligibility for Refund
We accept refund requests under the following circumstances:
- The product has manufacturing defects.
- The product was damaged during shipping.
- The wrong product, size, or color was delivered.
- The product is unused, in its original condition, with all tags and packaging intact.
Refund Timeframe
- You may request a refund within 7 days from the date of receiving the product. After this period, we reserve the right to refuse any refund requests.
Refund Process
To request a refund, please follow these steps:
- Step 1: Contact our customer support team at mailuuq69q@gmail.com.
- Step 2: Provide details about the product you wish to return, including the order number, reason for the return, and any relevant photos (if applicable).
- Step 3: After confirmation, we will guide you on how to return the product to our address at To 4 Khu 12 Mong Duong, Cam Pha, Quang Ninh 200000, Vietnam.
Return Shipping Costs
- If the product is faulty or incorrect, FIMOEZ will cover all shipping costs.
- If the return is due to personal reasons, the customer is responsible for the shipping fees.
Refund Method
- Once we receive and inspect the returned product, we will process your refund using the original payment method (credit card, e-wallet, cash, etc.).
- Refunds will be processed within 5-7 business days after we receive the returned item.
Important Notes
- The product must be returned in its original condition, unused, and undamaged.
- We do not accept returns for sale items or products that have been used.
For any questions or concerns regarding our refund policy, feel free to contact us at mailuuq69q@gmail.com. We’re happy to assist you!